AI-POWERED SCHEDULING

Making XIT Accessible
Aligning with 2025 European Standards

ROLE

UX / UI Designer

YEAR

2024

Accessibility is vital for Deutsche Telekom, especially given that around 80 million people in Europe have disabilities and over 13% of the global population lives with some form of disability. By prioritizing web accessibility, we ensure that all customers can easily engage with our services.

Neglecting accessibility isn't just a legal risk; it’s about making sure everyone feels welcome and included. By committing to this mission, I did not only comply with regulations but also enhance the user experience and strengthen the community. The goal was to collaborate with stakeholders because, together, we can foster a more inclusive digital world.

Project description

Project Timeline

From explorations to final designs in 5 weeks while working with multiple modules at the same time

Problem Statement

Deutsche Telekom operates in over 50 countries with approximately 199,562 employees as of December 31, 2023, generating €112 billion in revenue during the 2023 financial year.

XIT, an innovative idea management tool, was developed to streamline the ideation process. By providing a standardized framework for evaluating concepts and fostering collaboration among peers, experts, and users, XIT aimed to accelerate the development of innovative products and services. Accesiblity was cruc as we wanted all employees to employees feel empowered to contribute their ideas and participate in the innovation process regardless of nationality or ability.

Process

The accessibility implementation process involved thorough research, design, and collaboration with developers to ensure that XIT met the latest standards. This structured approach was crucial for creating an inclusive user experience, ultimately enhancing usability for all users and complying with upcoming regulations.

  1. Research & Planning

Extensive Research was done independently as well as interviewing Accessibility Experts in DT's Team

  • Studied the relevant standards and Euro recommendations for 2025.

  • Reviewed best practices from leading companies.

  • Analysed the inaccessible components of XIT, categorising them into 3 levels; as severe, high priority, or insignificant.

  1. Design & Prototyping

Developed designs and prototypes that addressed identified accessibility issues.

  1. Documentation

Created reusable and scalable documentation for future accessibility requirements.

  1. Implementation

Collaborated with the development team to implement the enhancements and ensure understanding of the changes.

  1. Testing & Optimization

Conducted testing to evaluate the effectiveness of the implementations and made iterative improvements based on feedback.

  1. The Research and Planning Phase


  1. Review Current State

Assess the application against the findings of the Accessibility Report to understand its current level of compliance.

  1. Identify Unfulfilled Criteria

Compiled a list of unmet accessibility criteria categorized by user groups, highlighting specific needs and challenges faced by different users.

  1. Impact Assessment

Evaluated and rated the severity of each issue as severe, significant, or minor. This helps prioritize which accessibility barriers require immediate attention.

  1. Impact Assessment

Evaluated and rated the severity of each issue as severe, significant, or minor. This helps prioritize which accessibility barriers require immediate attention.

  1. Define Priority

Determine critical screens that need urgent improvement which would overall increase users satisfaction.

Project Description

Accessibility is vital for Deutsche Telekom, especially given that around 80 million people in Europe have disabilities and over 13% of the global population lives with some form of disability. By prioritizing web accessibility, we ensure that all Telekom Colleagues can easily engage with our services.

Neglecting accessibility isn't just a legal risk; it’s about making sure everyone feels welcome and included. By committing to this mission, I did not only comply with regulations but also enhance the user experience and strengthen the community. The goal was to collaborate with stakeholders because, together, we can foster a more inclusive digital world.


Project Timeline

From explorations to final designs in 5 weeks whilst working with multiple modules simultaneously.

Problem Statement

Deutsche Telekom operates in over 50 countries with approximately 199,562 employees as of December 31, 2023, generating €112 billion in revenue during the 2023 financial year.

XIT, an experience innovation tool, is a idea management platform that was developed to streamline the ideation process. By providing a standardized framework for evaluating concepts and fostering collaborations amongst peers, experts and users.

XIT's aim is to accelerate the development of innovative products and services. Accessibility being the core concern, we wanted all employees to feel empowered to contribute their ideas and participate in the innovation process, regardless of nationality or ability.

Process

The accessibility implementation process involved thorough research, design, and collaboration with developers to ensure that XIT met the latest standards. This structured approach was crucial for creating an inclusive user experience, ultimately enhancing usability for all users and complying with upcoming regulations.

  1. Research & Planning

Extensive Research was done independently as well as interviewing Accessibility Experts in DT's Team

  • Studied the relevant standards and Euro recommendations for 2025.

  • Reviewed best practices from leading companies.

  • Analysed the inaccessible components of XIT, categorising them into 3 levels; as severe, high priority, or insignificant.

  1. Design & Prototyping

Developed designs and prototypes that addressed identified accessibility issues.

  1. Documentation

Created reusable and scalable documentation for future accessibility requirements.

  1. Implementation & Testing

Collaborated with the development team to implement the enhancements and ensure understanding of the changes.

Conducted testing to evaluate the effectiveness of the implementations and made iterative improvements based on feedback.

  1. The Research and Planning Phase

  1. Research & Planning


  1. Review Current State

Assess the application against the findings of the Accessibility Report to understand its current level of compliance.

  1. Identify Unfulfilled Criteria

Compiled a list of unmet accessibility criteria categorized by user groups, highlighting specific needs and challenges faced by different users.

  1. Impact Assessment

Evaluated and rated the severity of each issue as severe, significant, or minor. This helps prioritize which accessibility barriers require immediate attention.

  1. Benchmarking

Evaluated and rated the severity of each issue as severe, significant, or minor. This helps prioritize which accessibility barriers require immediate attention.

  1. Define Priority

Determine critical screens that need urgent improvement which would overall increase users satisfaction.

  1. Design Phase


  1. Defining Headlines

Key considerations while designing headlines

  1. Used Semantic HTML Tags: Used <h1> for the main title, followed by <h2> to <h6> for subheadings to establish a clear content hierarchy.

  2. Maintained Hierarchical Structure: Always followed a logical sequence of heading levels without skipping to avoid confusion.

  3. Descriptive: Wrote clear and informative heading text to help users quickly grasp the content structure.

  4. Limited Heading Use: Avoided overusing headings to minimize noise and enhance clarity.

  5. Styled and Designed Visually: Ensured different heading levels were visually distinct to provide clear organization in the content.

  1. Assigning Landmarks regions

Key considerations while assigning Landmark Regions

  1. Structured Pages Effectively: Organized content into clear sections using landmarks, which aided screen reader users in navigating the layout efficiently.

  2. Maintained Visual Indicators: Provided visual cues (such as borders or background colors) to highlight landmarks for sighted users, enhancing overall usability.

  3. Used Landmark Roles: Implemented ARIA (Accessible Rich Internet Applications) landmark roles (e.g., banner, navigation, main, complementary, contentinfo) to help users identify regions of the page quickly.

  1. Tab focusing.

Key considerations while assigning Landmark Regions

  1. Logical Focus Order:: Ensure that the tab order of interactive elements follows a logical sequence that mirrors the visual layout of the page.This allows users navigating with a keyboard to move through content in a predictable manner, enhancing the overall navigability.

  2. Exclusion of Non-Interactive Elements: Non-interactive elements (such as images, text blocks, and decorative items) and visually hidden elements should be excluded from the focus order. This prevents confusion for users relying on keyboard navigation, ensuring they only encounter functional controls and actionable interfaces.

  1. Tab Grouping

Grouping of Related Components: Define tab stops by grouping related components together, such as buttons, form fields, or navigation links. This reduces the number of tab stops and helps users move through related tasks seamlessly, making the experience more intuitive.

  1. Documentation


Accessibility Documentation for Developers

1. We organized the documentation into a developer-focused sections that includes clear and easy-to-understand notes about accessibility standards and requirements.

2. Given that developers in India may have had limited familiarity with these guidelines, we took steps to reduce complexity by concentrating on high-priority screens where accessibility challenges significantly impacted functionality.

3. Our initial focus was on enhancing accessibility within the interactive screen composer, where users create illustrations for their use cases, as well as improving accessibility for the heat map feature.


  1. Making Interface Accessibility Features Available for End Users

  1. In addition to supporting developers, we prioritized enhancing accessibility for end users by implementing features that allow for seamless navigation through keyboard shortcuts.


  1. We identified common keys that would benefit from assigned shortcuts and organized them based on their importance. This approach aims to streamline user interactions and improve overall accessibility, ensuring a more inclusive and user-friendly experience.


  1. Implementation and Testing

  1. Implementation and Testing

  1. Implementation


Prioritisation of Tasks

Once the designs were ready, based on the impact we determined screens that needed immediate improvement which would increase the overall satisfaction of the users while performing key tasks. Tasks were broken down into smaller stories on Jira and were handed off to the developers with a detailed walkthrough of what accessibility touchpoints